ct99 Frequently Asked Questions

Registering on ct99 takes about two minutes. Click the Sign Up button, enter your full name, Pakistani mobile number, email address, date of birth, and a secure password. Confirm your mobile number via the OTP sent to your phone. Once verified, your ct99 account is active and ready for a first deposit. You must be 18 or older to register.

ct99 requires a clear copy of your CNIC (Computerised National Identity Card), a selfie photograph holding your CNIC, and proof of ownership of the payment method you used to deposit (for example, a JazzCash or Easypaisa account screenshot). KYC is reviewed within 24 hours on business days. Withdrawals are only processed after KYC is approved.

No. Each person is permitted exactly one ct99 account. Operating multiple accounts is a breach of the ct99 Terms and Conditions and will result in all accounts being closed and balances forfeited. If you accidentally created a duplicate account, contact ct99 support at [email protected] immediately to have the extra account removed without penalty.

On the ct99 Login page, click Forgot Password and enter the email address linked to your account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you still cannot access your account, contact ct99 support with your registered mobile number and CNIC details for manual account recovery.

You can request account closure at any time by emailing [email protected] from your registered email address. ct99 processes closure requests within five business days. Any eligible balance in your account at the time of closure will be returned to your registered payment method after KYC verification is confirmed. Note that self-exclusion is also available if you need to stop gambling immediately.

The minimum deposit on ct99 is Rs 500 (PKR). This applies across all supported payment methods including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah. There is no maximum deposit limit for standard accounts, though large transactions may be subject to enhanced due diligence as part of ct99's compliance procedures.

JazzCash deposits to ct99 are credited within 60 seconds of successful payment confirmation in most cases. If a deposit does not appear in your ct99 wallet after five minutes, take a screenshot of your JazzCash transaction confirmation and send it to ct99 support. Delays are almost always caused by network issues on the JazzCash side rather than the ct99 Platform itself.

Easypaisa withdrawals from ct99 are typically processed within a few hours of approval during business hours. Before your first withdrawal, KYC verification must be completed. Withdrawal requests submitted on weekends or public holidays may take slightly longer. ct99 does not charge withdrawal fees; any charges you see are applied by Easypaisa on their end.

The minimum withdrawal from ct99 is Rs 1,000 (PKR). Standard single-transaction maximum is Rs 500,000. Higher limits apply to verified VIP members. All withdrawals must go to a payment method registered in your own name that was previously used to deposit on your ct99 account. Withdrawals to unverified or third-party accounts are not permitted.

ct99 charges zero fees on deposits or withdrawals. The full amount you deposit arrives in your ct99 wallet, and the full withdrawal amount is sent to your payment account. Some Pakistani banks and mobile wallets (HBL, UBL, JazzCash, Easypaisa) may apply their own transaction charges on their end — those are outside ct99's control and are not imposed by ct99.

Yes. ct99 accepts deposits and withdrawals via HBL, UBL, Meezan Bank, and Bank Alfalah in addition to JazzCash and Easypaisa. Bank transfer processing times are typically one to two business days compared to near-instant mobile wallet transactions. All bank account details used must match the name on your registered ct99 account and verified CNIC.

ct99 offers a wide range of cricket betting markets covering Pakistan Super League (PSL) matches, international Test series, ODI and T20I fixtures involving Pakistan, and major global tournaments like the ICC Cricket World Cup. Available bet types include match winner, top batsman, top bowler, total runs, over/under, and live in-play markets with real-time odds updates during matches.

Yes. The ct99 Platform is fully optimised for mobile browsers on Android and iOS devices. All JILI slots, live casino games, and sportsbook markets load smoothly on smartphones without requiring a separate app download. Simply open your mobile browser, go to ct99.one, and log in. The interface adapts automatically to your screen size for a comfortable playing experience.

All slot games on ct99 are supplied by licensed game studios including JILI and other leading providers whose RNG (random number generation) systems are independently tested and certified by recognised third-party laboratories. Game outcomes are determined entirely by certified RNG processes — ct99 cannot and does not alter game results. Published RTPs reflect the certified figures provided by each game studio.

Andar Bahar on ct99 is available in both RNG (instant play) and live dealer formats. In the game, a single card is dealt face-up in the middle, and players bet on whether a matching card will appear on the Andar (left) or Bahar (right) side. Log in to your ct99 account, navigate to the Casino section, and select Andar Bahar from the live dealer or table games lobby.

Mermaid Fishing is an arcade-style fishing game available on ct99, developed by JILI. Players choose a cannon, set a bet amount in PKR, and shoot at underwater creatures swimming across the screen. Each creature has a different payout multiplier. The game is a fast-paced skill-influenced arcade title enjoyed by players looking for something different from traditional slots or table games on ct99.

ct99 offers a welcome bonus to new registered players on their first qualifying deposit. The exact bonus amount and percentage are displayed on the current Promotions page. To claim it, register your ct99 account, make a deposit that meets the minimum qualifying amount, and opt in to the welcome bonus during the deposit process. Bonus funds are subject to wagering requirements before they can be withdrawn.

Wagering requirements (also called playthrough requirements) specify how many times you must bet bonus funds before they convert to withdrawable cash. For example, a 20x wagering requirement on a Rs 1,000 bonus means you must place Rs 20,000 in total qualifying bets before the bonus balance becomes withdrawable. Specific wagering requirements for each ct99 promotion are listed on the relevant bonus page.

Yes. All ct99 bonuses carry an expiry period, which is stated in the specific terms of each promotion. If the wagering requirements are not completed before the bonus expires, the bonus balance and any winnings derived from it will be removed from your account. Always check the expiry date when a bonus is credited so you can plan your sessions accordingly within the valid window.

Yes, you can withdraw your real-money deposit balance at any time, even if you have an active bonus that has not met its wagering requirement. However, withdrawing before completing the wagering requirement will cause the active bonus balance to be forfeited. Your deposited PKR is always yours — only the bonus amount is subject to the wagering condition.

Players who have set active deposit or loss limits on their ct99 accounts will not receive promotional marketing from ct99 — this is part of ct99's responsible gaming commitment. If you wish to participate in a current promotion, you can log in to your ct99 account, review your responsible gaming settings, and adjust them accordingly. Limit reductions take effect immediately; increases require a 24-hour waiting period.

18+ You must be at least 18 years old to register and play on ct99. This is strictly enforced through CNIC-based identity verification. Any account found to belong to a person under 18 is closed immediately and any deposited funds returned to the payment source. ct99 takes underage gambling very seriously and actively works to prevent minors from accessing the Platform.

ct99 provides deposit limits, loss limits, session time limits, reality check reminders, cooling-off periods (24 hours to 30 days), and full self-exclusion (30 days to permanent). All tools are free, available in Account Settings under Responsible Gaming, and take effect immediately when set. Reducing any limit is instant; increasing a limit requires a 24-hour cooling-off period before it takes effect.

To self-exclude, go to Account Settings → Responsible Gaming → Self-Exclusion on your ct99 account, or email [email protected] requesting exclusion. Available periods are 30 days, 90 days, 6 months, 1 year, and permanent. Once active, your account is locked immediately, deposits and wagers are blocked, and you are removed from all ct99 marketing. Permanent self-exclusion cannot be reversed under any circumstances.

ct99 uses 256-bit SSL/TLS encryption on all data transmissions. Passwords are stored using one-way cryptographic hashing and are never visible to ct99 staff. KYC documents are held securely and are only accessible to the compliance team. ct99 does not sell player data to third parties. For full details on data handling, refer to the ct99 Privacy Policy.

You can reach ct99 support by emailing [email protected]. Logged-in members also have access to live chat for urgent account queries. The support team operates during Pakistan Standard Time business hours and aims to respond to all email enquiries within one business day. For responsible gaming requests such as self-exclusion, responses are prioritised and processed as quickly as possible.